Are you happy with the service provided by our staff? If so, please tell us below, so we can recognise staff members that provide a high quality service.


If you have any complaints, wish to express dissatisfaction or if you have concerns about the service or products provided by our office, please submit these below.


Do you have suggestions about improving our services? These are valuable to us and will be considered as part of our ongoing service improvements. Please forward your suggestions in the form below.

Required fields are marked with an asterisk (*).

(if known)
Office (leave blank if not known)
Topic *
Note: You will not be able to submit this form unless you answer this question correctly.

IPTAAS reserves the right not to respond to messages which contain abuse, inflammatory statements or material clearly intended to intimidate.

Feedback can also be provided in the following ways:

  • Email us at
  • Call our Customer Service line on: 1800 IPTAAS (1800 478 227). If you require an interpreter, or have a hearing or speech impediment, our staff can assist by accessing the National Telephone Interpreter Service or National Relay Service.
  • Write to us at: Locked Bag 5270, Parramatta NSW 2124
  • Send a fax to 02 8797 6543