For Providers

If you are a travel or accommodation provider registered with IPTAAS as a third party organisation (TPO), did you know you can now lodge applications online?

Register for the IPTAAS online claiming system

Before you can access the IPTAAS online system, you will need to complete the Registration form for online access for travel and accommodation providers and email to

If you need help completing this form, call the IPTAAS team on 1800 478 227 (option 5).

Accessing the system for the first time

Once you have submitted the completed form, you can expect to receive a password confirmation email within one business day. The email will include a link that will ask you to set a password. This will be the password you use each time you log onto the IPTAAS claiming system, so please keep it in a safe place.

A guide to the new system

To help you get started we have created instructional videos that will guide you through the five main functions of the system.

For a more comprehensive overview, you can download a copy of the IPTAAS claiming system user guide, which will give you step by step instructions on all functions of the system.

Helping you get online

If you require technical assistance getting started or you need to speak with someone about lodging your application online, please call the IPTAAS team on 1800 478 227 (option 5), or alternatively send your enquiry to

We value your feedback

We are always looking for ways to improve your claiming experience with us. If you have any feedback you would like to share with us, please complete the feedback form.  If you prefer, you can share your feedback option once you have logged into the system.