Important notice: IPTAAS payment processing delays
NSW Health is upgrading its finance system from 17 September to 6 October 2026. This transition will result in temporary payment delays, which will impact payments before, during and after the transition period.
Please continue to submit your applications to IPTAAS during this time. All applications will be assessed in the date order they are received; however, payments will be delayed. We thank you for your patience and understanding during this time.
The way you log in to IPTAAS Online has changed.
From 12 June 2026, our online portal is now easier to use. A Digital ID or multi-factor authentication (MFA) is now also required for all accounts. For more information, please visit What has changed?.
Who can apply
To be eligible for IPTAAS, you must:
- be a resident of NSW including Lord Howe Island
- be enrolled with Medicare
- not be receiving, or eligible for, financial assistance for travel and accommodation from third party insurance or other Australian government services
- receive treatment at the nearest approved health service
- travel from their residence for treatment at least 100km (one way), or at least 200km in a week by making multiple trips to and from the same specialist or highly specialised health service
What payment can you get
You may receive payments for the following:
- private vehicle travel
- public transport (trains, buses, and ferries)
- taxis (including ride sharing like Uber)
- air travel (in special circumstances)
- accommodation.
How to Apply online
Register for our online system
- If you are new applying online, you will need to create your account before you can apply.
- A Digital ID or multi-factor authentication (MFA) is now required for all accounts.
- Applying online will allow you to save time and manage your stored information for future applications.
Before you get started, you will need:
- your referring health professional details
- your health service appointment information, including provider code details
- your Medicare card details
- your payment details
- and copies of your travel and accommodation receipts.
Submit an application:
- log in
- enter the required information
- upload your travel and accommodation receipts
- submit your application.
Apply by paper form
If you can’t apply online, you can print and complete a paper form.
1. Print form
- Check to see what IPTAAS forms you should be using
- Download and print relevant form
2. Complete the form
Make sure you include:
- treatment, travel, and accommodation details
- bank account details
- if you need to stay more than two nights before or after your treatment, your specialist or health service will need to sign the declaration on the form
- your signature.
You can submit your form with any travel and accommodation invoices to your local IPTAAS office or email us at iptaas@health.nsw.gov.au.
The IPTAAS team will assess your application and may contact you for more information.
Applications must be submitted within 12 months of your hospitalisation discharge or appointment end date.
IPTAAS requires a new application form to be completed each time you visit a new specialist or specialised health service.
Instructional video
Our instructional video provides a simple walkthrough of the IPTAAS online application process, helping you navigate each stage with ease.
IPTAAS stories
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Ibrahim and Nori have been supported by IPTAAS to access specialised care in Sydney for their two young children.
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Lilli found IPTAAS lessened her ‘mental and financial burden’ while accessing treatment away from home.
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Ruth Harrison, Manager talks about how regional patients staying at the Our House accommodation facility in Lismore are supported by IPTAAS.
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The Tamworth Team shares how they support patients to access IPTAAS in the Hunter New England region.
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Noeline is supported by IPTAAS to receive specialist allied health care at the Healthy Deadly Feet Clinic in Tamworth.
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After being diagnosed with a bacterial disease and cancer in 2017, George needed to come to Sydney for treatment.