What has changed? | IPTAAS
A NSW Government website
NSW Government
IPTAAS
Isolated Patients Travel and Accommodation Assistance Scheme
1800 IPTAAS
(1800 478 227)

What has changed?

We’ve made the Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) application process clearer and safer for you.

From June 2026, you need to use multi-factor authentication (MFA) or your Digital ID to log in to the IPTAAS online system. These login tools provide additional security for your application and your personal information. If you don’t already have a Digital ID, please visit the Digital ID website to learn how to create one.

Claiming online is not only the safest way to apply, but it also allows you to save time and manage your stored information for future claims.

Need help understanding the changes?

If you have any questions about the changes, the IPTAAS application process or need help with your application, please call the IPTAAS team on 1800 IPTAAS (1800 478 227) Monday to Friday 9am – 5pm.